Terms

These terms cover two things: your use of this website, and the basis on which StudyPro provides its platform and related services to tutoring centres and coaching colleges (the centre, you). StudyPro is a trading name. The legal entity you contract with (the Provider, we, us) is identified in your signed pilot agreement or order form, and that signed document prevails over anything here that differs.

By using this website, sending us material, or accepting a pilot or order, you agree to these terms.

Part A: this website

What the site is for. Information about StudyPro, free resources for centre owners, and ways to contact us. Nothing on it is legal, financial, tax or educational advice. Descriptions of copyright licences, privacy law and school systems are general and may be out of date; confirm your own position with the relevant agency or your adviser before relying on them.

Calculators and resources. The calculators use the numbers you enter and our published prices to produce estimates. They are illustrations, not quotes or forecasts. Templates and checklists are provided as-is for use inside your centre. You may print, copy and adapt them for your own centre. You may not resell them or publish them as your own.

Our content. The text, design, diagrams, product mockups and code on this site belong to us. You may link to any page. Search engines and AI assistants may index and quote the site. You may not bulk-copy it, scrape it for a competing product, or remove our name from our resources.

Forms. When you submit a form you confirm the details are yours to give and accurate. We may contact you about your enquiry and about StudyPro. Every message we send has an unsubscribe link, and we never contact your students or parents. Details are in the privacy policy.

Free sample conversion. If you send us worksheets for a free sample, the following applies. You warrant you have the right to share them with us for this purpose. We convert them, review the result, and return it to you as a sample only; it is not a deliverable and not a warranty of how a full conversion will perform. We claim no rights in your material or the sample, never reuse either for anyone else, and never use them to train any model. We may decline to convert material we consider unusable or whose rights are unclear. We delete sample material on request, and in any case within 12 months.

Demo access. A demo access code is personal to the person we issued it to and to their centre. A demo may contain sample data and, if you sent material, your material. You may not share the code or the demo outside your centre, and we may revoke access at any time.

No warranty for the site. We aim for the site to be available and accurate, but we provide it as-is and do not promise it will be uninterrupted or error-free. To the extent the law allows, we are not liable for loss arising from use of the site or reliance on its content. Nothing in this Part limits rights you have under the Australian Consumer Law or the Consumer Guarantees Act 1993 (NZ) that cannot be excluded.

Part B: the platform and services

1. The service

We convert teaching material you supply into practice sets, marked questions, worked solutions and explanations, and deliver them to your students in a white-labelled space for your centre, isolated from other centres, under your brand and web address, with a tutor dashboard and fortnightly parent reports. We author, supply and license no teaching content of our own.

2. Your material

Ownership. You retain all rights in the material you upload and in everything derived from it. We claim no ownership or licence beyond the limited right to host, process, display and deliver it to you and your students for the purpose of providing the service, for the term of your agreement.

No reuse, no training. We will not reuse, redistribute, sell or disclose your material to any other customer or third party, and will not use your material, or your students' work on it, to train any machine-learning model, including in anonymised or aggregated form. We require the same of the providers we use.

Your warranty. You warrant that you own, or hold a valid licence for, every document you upload, that you have recorded an accurate rights basis for it, and that its upload and use on the platform does not infringe any third party's rights or any licence condition. Material you wrote yourself needs no licence. Copies from published works normally need one, and whether an educational or commercial copying licence permits upload to a third-party platform for conversion is a question for the licensing agency or your adviser, not for us.

Your indemnity. You indemnify us against any third-party claim, loss, cost or expense (including reasonable legal costs) arising from material you upload, or from your breach of this section. This indemnity is not subject to the liability cap in section 12.

Takedown. If we receive a credible claim that a document infringes a third party's rights, we will notify you, suspend that document, and work with you to resolve the claim. We will not remove material without notice unless the law or a court requires it.

3. Approval and accuracy

Everything generated from your material is presented to you for approval before it becomes visible to students. You decide what publishes and you are responsible for what you approve. We do not review your pedagogy, difficulty level or answers; where your material states an answer, ours must match it or the item is flagged for your decision. Generated items reflect the content and quality of the material you supply, and we do not warrant that any generated item is free of error. We do not guarantee any educational outcome, exam result, enrolment, retention or revenue figure.

4. Students and parents

You are responsible for enrolling students, for obtaining any consent required from parents or guardians, for the accuracy of the details you enter, and for compliance with the child-safety and privacy obligations that apply to your centre. We collect the minimum student information the service needs. We contact your students and parents only to deliver what you have approved, under your name; parent reports are sent from your email address. You must not use the platform to collect any student or parent information beyond what the service asks for.

5. Your account and acceptable use

You must keep logins confidential, issue student logins only to students enrolled with your centre, and issue tutor logins only to people working for your centre. You must not upload unlawful material or material unrelated to your centre's teaching, attempt to access another customer's space, reverse-engineer the platform, or share access outside your centre. We may suspend access that breaches this section after notice, or immediately if continued access would cause harm or legal exposure.

6. Fees and payment

Fees are as published on the pricing page when you sign, in Australian dollars for Australian centres and New Zealand dollars for New Zealand centres, exclusive of GST, which is added at the rate applying in your country. The setup fee is payable once, before conversion begins, and is not refundable once conversion has started. The monthly fee is payable in advance. Annual prepayment attracts the discount published on the pricing page.

Your monthly fee is fixed for the current term of your agreement. We will tell you in writing at least 60 days before any renewal at which the fee will change. If we do not pay a supplier or tax on time we bear that cost; if you do not pay us within 14 days of a reminder, we may suspend access until payment is received, and we may charge interest at the rate the Penalty Interest Rates Act 1983 (Vic) prescribes for the period of the overdue amount.

7. The pilot

A pilot covers one nominated class of 15 to 40 students and that class's material (one subject at one year level, a term's worth), for ten weeks, for the pilot fee published on the pricing page, payable at the start. It includes conversion, branded setup, tutor onboarding, fortnightly parent reports and a written read-out at week ten. The fee is credited in full against the setup fee if you continue on an annual agreement within 30 days of the pilot ending. The fee is not refundable after the end of week two, except where the law requires. A pilot does not renew automatically into any paid agreement.

8. Term, renewal and cancellation

Annual agreements run for 12 months from the start date. At least 45 days before the end of each term we will remind you in writing that the agreement is due to renew and confirm the fee for the next term. Unless you tell us in writing before the renewal date that you do not wish to renew, the agreement renews for a further 12 months on the terms notified. You may cancel at any time before the renewal date, with effect from the end of the current term, with no penalty.

Either party may end an agreement immediately by written notice if the other commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent. You may also end an agreement, with a pro rata refund of any prepaid fees for the unused period, if we change these terms or the service in a way that materially reduces what you receive and you tell us within 30 days of our notice of the change.

9. Your material, and deletion

The platform is a hosted service. Your material and everything converted from it is delivered inside the platform and is not supplied as downloadable or printable files, to your students or to you. You upload copies; the originals stay with you, and we never require you to part with them. Within 30 days of the agreement ending we will delete your data from our systems and confirm in writing, except for records we must keep by law or for the resolution of a dispute, which are deleted when that need ends. Requests about personal information are handled as set out in our privacy policy.

10. Service levels and support

We aim for the platform to be available at all times outside announced maintenance, which we schedule outside Australian and New Zealand school hours wherever possible. Support requests receive a response within one business day. If the platform is unavailable for more than 24 consecutive hours for a reason within our control, you may claim a credit of one day's fee for each full day of unavailability. Credits are your sole remedy for unavailability, except for rights that cannot be excluded by law.

11. Confidentiality and data

Each party will keep the other's confidential information confidential and use it only for the agreement. Your material, your student and parent data, and your results are your confidential information. Our pricing terms specific to you, our unpublished product plans and our systems are ours. In handling personal information we act on your instructions as the centre that controls it, comply with the Privacy Act 1988 (Cth) and, for New Zealand centres, the Privacy Act 2020 (NZ), host all platform data in Australia in a space isolated from other centres, and will assist you promptly with any data breach assessment, notification, or request from a parent or regulator. Our privacy policy lists our sub-processors and applies to all personal information we handle.

12. Liability

To the extent the law allows, our total liability to you under or in connection with an agreement, whether in contract, tort (including negligence), statute or otherwise, is limited to the fees you paid to us in the 12 months before the event giving rise to the claim. Neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, however arising. These limits do not apply to your indemnity in section 2, to either party's breach of section 11, to fraud, or to liability that cannot be limited by law. Nothing in these terms excludes or limits any guarantee, right or remedy under the Australian Consumer Law or the Consumer Guarantees Act 1993 (NZ) that cannot lawfully be excluded; where a guarantee applies and can lawfully be limited, our liability is limited to resupplying the service or paying the cost of resupply.

13. Naming and references

We will not name your centre publicly, or describe it as a customer, without your separate written permission, which you may withdraw at any time.

14. Changes to these terms

We may update these terms by posting a new version here with a new date. For an existing agreement, a change takes effect at the next renewal unless you agree otherwise in writing, and we will notify you by email at least 30 days before any change that affects you. Section 8 gives you a right to end the agreement if a change materially reduces the service.

15. General

We may assign an agreement to a related entity or to a successor that acquires the StudyPro business, provided your rights are unaffected; we will notify you. You may not assign without our consent, which we will not withhold unreasonably. Neither party is liable for delay or failure caused by events beyond its reasonable control, provided it takes reasonable steps to mitigate. These terms and your signed agreement are the entire agreement between us and replace prior discussions. If any part is unenforceable the rest continues. A waiver must be in writing. The parties are independent contractors. Notices must be in writing to the email address each party nominates.

16. Governing law

These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. For New Zealand centres, nothing in this clause limits rights under New Zealand consumer law.

Contact

Questions about these terms: the support address in the footer of this site, with "Terms" in the subject line.